BEGIN:VCALENDAR
VERSION:2.0
METHOD:PUBLISH
PRODID:-//Telerik Inc.//Sitefinity CMS 14.4//EN
BEGIN:VTIMEZONE
TZID:Pacific Standard Time
BEGIN:STANDARD
DTSTART:20251102T020000
RRULE:FREQ=YEARLY;BYDAY=1SU;BYHOUR=2;BYMINUTE=0;BYMONTH=11
TZNAME:Pacific Standard Time
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
END:STANDARD
BEGIN:DAYLIGHT
DTSTART:20250301T020000
RRULE:FREQ=YEARLY;BYDAY=2SU;BYHOUR=2;BYMINUTE=0;BYMONTH=3
TZNAME:Pacific Daylight Time
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
END:DAYLIGHT
END:VTIMEZONE
BEGIN:VEVENT
DESCRIPTION: Dr. Jane Long currently serves as the Director of Learning\, D
 evelopment and Coaching at the American Dental Association\, providing dev
 elopment opportunities to 362 staff members. Since 2003\, she has worked w
 ith the International Institute of Municipal Clerks creating online learni
 ng opportunities and served as the Director of Professional Development fo
 r four years. Prior to her work with non-profits\, Dr. Long spent 18 years
  in higher education as both a faculty member and high-level administrator
 . She has presented education sessions at national\, state\, and local con
 ferences and taught online and on campus for several colleges and universi
 ties across the country. She finds great joy in facilitating sessions that
  provide others with new knowledge and tools. Course DescriptionMany ‘defi
 ning’ moments in life come from having crucial conversations\, as they cre
 ate significant shifts in attitude and behavior. This course focuses on te
 chniques for holding such conversations in a positive space when surrounde
 d by highly charged emotions. The content of this course and the accompany
 ing book are based on 25 years of research with 20\,000 people. You will l
 earn the steps necessary to remove your emotions from the conversation and
  move toward a healthy dialogue to resolve any type of conflict.Learning O
 bjectives/OutcomesThrough engagement with the course concepts provided in 
 Crucial Conversations\, learners will:•	Recognize and hold high-stakes con
 versations in which there are differing opinions and strong emotions.•	Sta
 y in dialogue under pressure•	Create psychological safety•	Separate facts 
 from stories•	Communicate clearly and persuasively•	Listen effectively•	Tu
 rn dialogue into action
DTEND:20260828T030000Z
DTSTAMP:20260720T163652Z
DTSTART:20260828T010000Z
LOCATION:
SEQUENCE:0
SUMMARY:Crucial Conversations W/ Dr. Jane Long
UID:RFCALITEM639201622120753308
X-ALT-DESC;FMTTYPE=text/html:<p><a href="https://store12118049.ecwid.com/Cr
 ucial-Conversations-c198665529"><img src="https://www.sfvds.org/images/loc
 alcasanfernandovalleycalifornialibraries/default-album/crucial-conversatio
 ns-8-27-2026.jpg?sfvrsn=31561d6a_1" alt=""></a></p><div>&nbsp\;</div><div>
 Dr. Jane Long currently serves as the Director of Learning\, Development a
 nd Coaching at the American Dental Association\, providing development opp
 ortunities to 362 staff members. Since 2003\, she has worked with the Inte
 rnational Institute of Municipal Clerks creating online learning opportuni
 ties and served as the Director of Professional Development for four years
 . Prior to her work with non-profits\, Dr. Long spent 18 years in higher e
 ducation as both a faculty member and high-level administrator. She has pr
 esented education sessions at national\, state\, and local conferences and
  taught online and on campus for several colleges and universities across 
 the country. She finds great joy in facilitating sessions that provide oth
 ers with new knowledge and tools.&nbsp\;</div><div><br></div><div><strong>
 Course Description</strong></div><div>Many ‘defining’ moments in life come
  from having crucial conversations\, as they create significant shifts in 
 attitude and behavior. This course focuses on techniques for holding such 
 conversations in a positive space when surrounded by highly charged emotio
 ns. The content of this course and the accompanying book are based on 25 y
 ears of research with 20\,000 people. You will learn the steps necessary t
 o remove your emotions from the conversation and move toward a healthy dia
 logue to resolve any type of conflict.</div><div><br></div><div><strong>Le
 arning Objectives/Outcomes</strong></div><div>Through engagement with the 
 course concepts provided in Crucial Conversations\, learners will:</div><d
 iv>•	Recognize and hold high-stakes conversations in which there are diffe
 ring opinions and strong emotions.</div><div>•	Stay in dialogue under pres
 sure</div><div>•	Create psychological safety</div><div>•	Separate facts fr
 om stories</div><div>•	Communicate clearly and persuasively</div><div>•	Li
 sten effectively</div><div>•	Turn dialogue into action</div>
END:VEVENT
END:VCALENDAR